Customer Service Agent

Job Description

The purpose of this role is to engage with and co-ordinate program beneficiary applications using the program platform
The jobholder will act as liaison, provide program related information, answer to queries and concerns, and carry out administrative duties
Duties and Responsibilities
Liaise with pharmacies and patients
Co-payments reimburse solution administration
Work closely with the Program Manager to secure patient file approval
Ensure that current patients receive their medications quickly and efficiently
Coordinate with the Program Manager to prepare timely monitoring reports (monthly) with patient numbers and logistics as well as quality assurance
Maintain and update electronic Program files, including patient and quality assurance data.
Conduct administrative duties for the office
Manage the inbound and outbound calls and responding to patient inquiries and concerns
Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
Providing patient with the organization and program related information
Additional duties as required
Relationships
Work closely with management team in the region.
Reporting to the Program Manager in region
Work with the related divisions of Axios
Maintain ongoing and frequent communication with Axios staff including Axios global staff.
Competencies
Application of job Knowledge
Concern for Order and Quality
Adaptability and flexibility
Dependability
Teamwork
Educational Background and Experience
Any Degree or Diploma or relevant experience in customer service management
0 to 2 years working experience in an administrative role is ideal
Good command of both spoken and written English
Experience in data entry, monitoring and management
Job Circumstances
The position is based in our regional office, and it does entail frequent travel to Clients, partners and Pharmacies which may be outside your designated region
Flexibility in ability to travel as well as working hours is essential